Delivery Information

Every personalised item is made especially for you. Production time can vary depending on the product, the level of personalisation and how busy we are.

Production and dispatch

Please allow enough time for your item to be created, checked and carefully packaged before dispatch. If you need an order for a particular date, contact us before ordering and we will confirm whether it is achievable.

Placing an order without contacting us first does not guarantee delivery by a particular date.

UK delivery

We currently deliver within the United Kingdom. Available delivery services and charges are shown at checkout. Delivery estimates begin once your order has been dispatched, not from the date the order was placed.

Tracking information will be provided where the selected service includes tracking.

Delivery addresses

Please check your delivery address carefully before completing your order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or dispatch has started.

Delays, loss or damage

Occasional postal delays can happen after an order leaves us. If your parcel has not arrived within the expected delivery window, or arrives damaged, email sales@absolutelypersonal.co.uk with your order number so we can help.